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Human Handoff Estimator

An assistant that never hands off is not working, it is guessing. This estimates how many conversations will reach a person, when they will arrive, and whether your current cover is enough to answer them the same day.

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Plans the staffingNot just the deflection
Peak hour, not averageAverages hide the queue
Assumes honest refusalA good bot escalates more

Work it out

Your numbers

Conversations per monthUse the cost estimator if you do not know this yet.How well your content covers real questionsBe honest. Most sites answer marketing questions well and operational ones badly.Share that are sales or account questionsThese escalate far more often than informational ones.Hours per day you have coverOutside these hours a handoff becomes a message, not a conversation.Share of traffic in the busiest hourChat volume is spikier than pageviews.

Result

—conversations reach a person per month

Handoff rate —
Per working day —
In the busiest hour —
Arriving inside cover —
Arriving out of hours —
Is one person enough? —

A better assistant raises this number before it lowers it: a bot that refuses honestly hands off the questions it should, instead of inventing an answer and leaving you unaware there was a problem.

What the numbers mean

A rising handoff rate can be good news

If handoffs go up after you tighten the refusal rules, the assistant has stopped inventing answers. The conversations were always failing; you just could not see them.

Peak hour decides staffing, not the monthly total

Ten handoffs a day sounds trivial until six of them land between 10am and 11am. Chat traffic is spikier than page traffic, so plan against the peak.

Out of hours is a different product

A handoff nobody answers for fourteen hours is a contact form with extra steps. Either say so plainly in the widget, or do not offer live handoff outside cover.

Coverage is the lever you control

Handoff rate falls when the content answers more real questions. It does not fall because you told the model to try harder.

Questions

Because it stops guessing. Questions your content cannot answer were previously getting a confident wrong answer. Honest refusal makes them visible, and visible problems get fixed.

On a site with good documentation, roughly 8–15% once the content has settled. Above 30% usually means the assistant is pointed at marketing pages rather than anything operational.

No. But you do need to be honest in the widget about what happens next. "A person replies within a working day" is fine; implying someone is waiting is not.

Want this run against your actual site?

Tell us the page your assistant lives on and the questions you care about. A person runs them and sends back the raw answers.

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