Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") are an agreement between you and CREOGLYPH TECHNOLOGIES PRIVATE LIMITED (CIN U62099KA2023PTC180391), a company with its registered office in Koppal, Karnataka, India ("Creoglyph", "we", "us"). They govern your use of Creobot, including the website at creobot.ai, the application at app.creobot.ai, the chat widget, and any related services (together, the "Service").

By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you use the Service on behalf of a company or other organisation, you confirm that you are authorised to accept these Terms for it, and "you" means that organisation. If you do not agree, do not use the Service.

2. What the Service is

Creobot is an AI chat widget delivered as software as a service. You can crawl your website and upload files to train an AI agent, then embed a chat widget on your website so that visitors can ask questions and receive answers generated from that content. The widget can also collect messages and lead-form details from visitors, such as their name and email address.

3. Eligibility

You must be at least 18 years old and able to form a binding contract under the law that applies to you to use the Service. The Service is intended for business and professional use. It is not directed at children.

4. Accounts and security

• You can sign up with an email address and password, or with Google sign-in. You can also turn on two-factor authentication (2FA), and we recommend that you do.
• You must give accurate information when you register and keep it up to date.
• You are responsible for keeping your login details confidential and for all activity that happens under your account, including activity by team members you invite.
• Tell us straight away at support@creobot.ai if you believe your account has been accessed without your permission.

5. Subscriptions, billing, renewal and cancellation

Plans. The Service is offered on a Free plan and on paid Starter, Pro and Scale plans, with optional add-ons. The features and limits of each plan are described on our pricing page and in the app at the time you subscribe.

Payment. Paid subscriptions and add-ons are billed through our payment processor, Stripe. Your card details are entered into and handled by Stripe; Creobot never receives or stores your full card number. You authorise us, through Stripe, to charge the payment method on file for the fees of the plan and add-ons you choose, together with any applicable taxes.

Renewal. Paid subscriptions renew automatically at the end of each billing period for the same plan unless you cancel before the renewal date.

Cancellation. You can cancel a paid subscription at any time from your account's billing settings. Cancellation stops future renewals; your paid features remain available until the end of the billing period you have already paid for.

Changes to plans and prices. You can upgrade or downgrade your plan from your account. We may change our prices or plan features; if a change affects your paid subscription, we will tell you in advance and the change will apply from your next billing period.

Refunds. [TODO: refund policy]

Failed payments. If a payment fails, we may limit or suspend paid features until the outstanding amount is paid.

6. Acceptable use

You must use the Service lawfully and responsibly. In particular, you must not use the Service, or allow others to use it, to:

• upload, publish or transmit content that is illegal, fraudulent, defamatory, harassing, abusive, hateful, obscene or that promotes violence;
• upload or train your agent on content that infringes anyone's copyright, trademark, privacy or other rights, or that you do not have permission to use;
• use the widget to collect sensitive personal data (for example health, financial, biometric or government identification data) from visitors without their informed consent and a lawful basis to do so;
• send spam, or deceive visitors about who they are talking to or how their information will be used;
• interfere with, disrupt, overload or attempt to gain unauthorised access to the Service, other customers' data or our systems;
• reverse engineer the Service, or scrape, resell or build a competing product from it, except as the law expressly allows;
• break any law or regulation, or the policies of the third-party AI providers we use to generate responses.

We may remove content or restrict access to the Service if we reasonably believe it breaks this section.

7. Your content and the licence we need

"Customer Content" means the website pages you ask us to crawl, the files you upload, the instructions and settings you give your agent, and the conversations and lead data collected through your widget.

• You own it. As between you and us, you keep all rights in your Customer Content.
• You are responsible for it. You confirm that you have all the rights, permissions and consents needed for us to process your Customer Content as described in these Terms and in our Privacy Policy, including any notices you must give to your own website visitors.
• The licence you give us. You grant Creoglyph a worldwide, non-exclusive, royalty-free licence to host, copy, process, index, transmit and display your Customer Content only as needed to provide, secure, support and maintain the Service for you. This includes sending relevant content to our sub-processors, such as AI model providers, to generate responses and embeddings.
• We do not sell it. We do not sell your Customer Content, and we do not use it to build a shared dataset across customers.

When you delete an agent or workspace, the content belonging to it is deleted, as described in our Privacy Policy.

8. AI output

Creobot's answers are generated by artificial intelligence. They may be inaccurate, incomplete, out of date or inappropriate, even when they are based on your own content. AI output is not professional advice of any kind.

You are responsible for configuring, testing and reviewing your agent, for the content it is trained on, and for what it tells your visitors. You should review its answers regularly, particularly on pricing, availability, policies, eligibility and anything with legal or commercial weight. We do not guarantee that any output will be accurate or fit for a particular purpose.

9. Third-party integrations

The Service can connect to third-party products, including Slack, Cal.com, Calendly, Webflow, Framer and WordPress. When you turn on an integration, you authorise us to exchange data with that product as needed to make the integration work. Third-party products are provided by their own operators under their own terms and privacy policies. We are not responsible for them, and we cannot guarantee that an integration will stay available if the third party changes or withdraws its service.

10. Service availability and changes

We work to keep the Service available and reliable, but we do not promise that it will be uninterrupted, error-free or available at any particular time. The Service depends on third-party infrastructure and AI providers and may be affected by their outages. We may carry out maintenance, and we may add, change or remove features. If we remove a significant feature from a paid plan, we will give you reasonable notice.

11. Suspension and termination

By you. You can stop using the Service at any time, cancel your subscription, and delete your agents, workspace or account.

By us. We may suspend or terminate your access to all or part of the Service if you materially breach these Terms, fail to pay fees when due, use the Service in a way that creates legal risk or harms us, our other customers or third parties, or if we are required to do so by law. Where it is reasonable to do so, we will give you notice and an opportunity to fix the problem first.

Effect. When your account ends, your right to use the Service stops, and your Customer Content is deleted as described in our Privacy Policy. Sections that by their nature should survive termination, including sections 7, 8 and 12 to 16, will continue to apply.

12. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available". Creoglyph disclaims all warranties, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. Nothing in these Terms excludes rights you have that cannot be excluded under applicable law.

13. Limitation of liability

To the maximum extent permitted by law:

• Creoglyph will not be liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of profits, revenue, business, goodwill or data, arising out of or in connection with the Service or these Terms, including loss arising from reliance on AI output;
• Creoglyph's total liability arising out of or in connection with the Service or these Terms will not exceed [TODO: liability cap].

Nothing in these Terms limits liability that cannot be limited under applicable law, such as liability for fraud.

14. Indemnity

You will defend, indemnify and hold harmless Creoglyph and its directors, employees and contractors from and against any claims, losses, liabilities, damages and costs (including reasonable legal fees) arising from your Customer Content, your use of the Service, your breach of these Terms, or your breach of any law or of any third party's rights, including the rights of your website visitors.

15. Changes to these terms

We may update these Terms from time to time. We will change the effective date at the top of this page, and if a change is material we will give you reasonable notice, for example by email or in the app, before it takes effect. If you keep using the Service after a change takes effect, you accept the updated Terms. If you do not agree, you should stop using the Service and cancel your subscription.

16. Governing law and disputes

These Terms, and any dispute arising out of or in connection with them or the Service, are governed by the laws of India. [TODO: courts with jurisdiction / dispute resolution venue]

17. General

These Terms, together with our Privacy Policy and any order or plan details you accept, are the entire agreement between you and us about the Service. If any part of these Terms is found unenforceable, the rest remains in effect. If we do not enforce a right, that is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours as part of a merger, acquisition or sale of assets. Neither party is responsible for delays caused by events beyond its reasonable control.

18. Contact

For questions about these Terms or any legal matter, email support@creobot.ai.

CREOGLYPH TECHNOLOGIES PRIVATE LIMITED
CIN U62099KA2023PTC180391
Registered office: Koppal, Karnataka, India