Legal
Quality policy
What we hold ourselves to on product accuracy, source grounding, review and issue handling — and the certification we do not claim.
Effective 31 August 2026. Creoglyph Technologies Private Limited.
Commitment
What we commit to
Answers come from your sources, not from the model's general knowledge
An assistant on your site exists to answer from your content. Where a question falls outside it, the correct behaviour is a clean decline, not a plausible sentence.
Every claim we publish is one we can show
Numbers on this site come from the buyer's own inputs or from a measurement we ran. We do not publish a customer count, a deflection rate or a benchmark result we cannot reproduce.
We say what the product does not do
On the pages where it costs us something to say it: pricing, migration and trust.
Grounding
How answers are grounded
Sources are explicit
Creobot answers from pages and documents that were selected for it. It does not browse and it does not fill gaps from outside that set.
Citations are checked, not just shown
A source link under an answer is not a citation until the page is opened and the claim is found in it. In a benchmark we open every one; a citation that does not support its claim is recorded as a failure.
Refusal is a feature
"That is not something our site covers" is a correct answer and is measured as one.
Review
How we review and improve
Every page is checked in a browser before it ships
Not against a report. Where a report and a rendered page disagree, the page wins and the report is rewritten.
Gates measure, they do not detect
A check asserts the property being claimed, in the state the claim is about. The presence of a class name or a tag is not evidence that an effect works.
Findings are written down, including our own
The audit documents on this site list the times a report was wrong in both directions.
Issues
Issues and incidents
How to raise one
Email business@creoglyph.com or use the contact form. There is no ticket portal and no tier one queue.
What we do with it
Acknowledge within one working day, tell you what we found, and tell you when it is fixed. If we cannot fix it we say that instead of leaving it open.
Security issues
Send those to business@creoglyph.com with "security" in the subject. We will confirm receipt the same working day.
Feedback
Customer feedback
Pilot feedback shapes the roadmap
What early users tell us about answer quality and handoff is the main input to what gets built.
We publish the losses
A benchmark that only ever produces one answer is an advertisement. Where a competing assistant wins a row, the scorecard says so.
Limits
What this policy does not claim
This is a statement of how we work. It is not a certification, it has not been audited by anyone outside Creoglyph, and it should not be read as one. Creobot holds no ISO 9001 or equivalent quality certification and we do not claim one.
Questions about any of this?
A policy that cannot be questioned is not a policy. Ask and one of us answers, usually the same day.