Comparison
Creobot and Chatbase
Chatbase is an established product in this category with a public changelog, an API and an extensive integration list. Creobot opens to teams in order. This page compares positioning, not feature lists.
- Private launchOnboarding selected teams now
- Built by CreoglyphSeven client engagements behind the product
- Benchmarked before you switchYour current assistant stays live throughout
Status, stated first
Creobot opens to teams in order. Access is by waitlist, demo request or public-content pilot. Every product compared here is available today and Creobot is not. That is a real difference and it belongs at the top of the page rather than in a footnote.
What we have not verified
We have not verified current feature details, pricing or limits for this product against its own documentation as part of writing this page. Rather than publish a feature table we cannot stand behind, this page compares positioning and category fit only. For anything specific, read the vendor's own documentation, which will be more current than this page. If you find something here that is wrong, tell us and we will correct it.
Where Chatbase is the better choice
- You need something live today. This is the largest and most honest difference and it will decide most evaluations. Chatbase is a shipping product with real customers. Creobot has neither.
- You want a large integration surface out of the box. An established product accumulates integrations over years and a new one does not, regardless of intent.
- You want an API to build against. Creobot's surface is a widget and a hosted page, not a platform.
- You want the reassurance of a public changelog and a track record you can read. That is a legitimate thing to buy and we cannot offer it.
Where Creobot differs
Where we intend to be different is source discipline and refusal behaviour rather than breadth. Creobot's design position is that more sources produce worse answers, so the lower plans deliberately cap source count rather than treating a bigger index as a better one.
Refusal is a first class behaviour rather than a fallback. The intent is that an assistant which cannot answer says so and escalates with the transcript, rather than filling the gap from general knowledge.
Pricing is per conversation rather than per message, so a visitor asking eight follow ups costs the same as one asking a single question. That is a deliberate choice against creating pressure to make the assistant terser.
None of this is a claim that Chatbase does otherwise. We have not verified their current behaviour and are describing our own position.
Which to pick, by situation
Every row is a claim about Creobot or about availability, not a claim about the other product's features. We have not verified those.
| If this is true | Pick | Why |
|---|---|---|
| You need it live this month | Chatbase | Creobot opens in order |
| You need a named compliance certification | Chatbase | Creobot holds none |
| You need a large integration surface today | Chatbase | Creobot ships an embed |
| You want refusal when your content does not cover it | Creobot | Design position |
| You want a citation on every answer | Creobot | Design position |
| You want source count capped on purpose | Creobot | Lower plans cap it deliberately |
| You want per conversation pricing | Creobot | Per conversation model |
Testing the two against each other
The comparison that decides this is not a feature list, it is twenty minutes with your own content, and it is worth describing precisely because most evaluations skip it.
Index the same twenty pages in both
The twenty you would send a customer to, not the whole site. Different source sets are the most common way an evaluation produces a meaningless result.
Bring ten questions from support
Written in the customer's words rather than cleaned up, and include three you know your site does not answer.
Score correctness and citation separately
Whether the answer was right, which page it cited, and whether that page actually contains the answer.
Judge the three you expected to fail
That column separates products in this category. An invented answer to an uncovered question is the expensive failure.
Whatever the result, it will be specific to your content, which is the point. A comparison page cannot tell you which performs better on your site, and any page claiming to is guessing.
What we would want to know if we were you
Two things, and neither appears on any comparison page including this one.
How does it chunk your content
Structure-aware splitting versus a character count is most of the difference between an assistant that answers and one that returns something adjacent. Treat a vague answer as an answer.
What does the escalation carry
A handoff delivering a bare contact form recreates the work. One carrying the transcript and the retrieval trail does not. Invisible in a demo, obvious in a month.
What to do before you decide, on any of these
The same four steps regardless of which products are on your shortlist, and they are worth doing before you talk to anyone.
Write down the ten real questions
Taken from your support inbox rather than invented. This list is the specification, and almost nobody has it written down before they start evaluating.
Decide which twenty pages hold the answers
If fewer than ten do, your problem is content and no product on any shortlist fixes it. Better to discover that before spending money.
Decide what must never be auto-answered
Anything contractual, anything about money already paid, anything needing an account lookup. This is the requirement most often left out of an evaluation.
Test each candidate against that list
Twenty minutes each. It produces a better decision than any comparison page, this one included.
Whatever the result, it will be specific to your content, which is the point. A comparison page cannot tell you which performs better on your site.
Questions
Trust
Not sure which fits?
Describe what your site has to answer and we will tell you honestly whether Creobot is the right shape, including when it is not.